Refund and Returns Policy

Business Name: FavorAgency LLC
Address: 244 Cliffhill Place, Riverside, CA 92501, USA
Email: help@favoragency.shop
Phone: 951-276-9406

1. Overview

At FavorAgency.shop, your satisfaction is our priority. We offer high-quality Work & Productivity Gear, and we want you to feel confident purchasing from us.
This Refund Policy explains when refunds, returns, and replacements may be granted.

By placing an order on our website, you agree to the terms below.

2. 30-Day Return & Refund Window

We accept return and refund requests within 30 days from the date your order is delivered.

To qualify for a return or refund:

• The item must be unused and in its original packaging
• You must provide proof of purchase (order number or email)
• The product must be in the same condition you received it

3. Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards
• Digital or downloadable products
• Clearance or final-sale items
• Items not in their original condition
• Products damaged due to misuse or improper handling

4. Damaged, Defective, or Wrong Items

If you receive:

• A damaged item
• A defective product
• An incorrect order

Please contact us within 7 days of delivery with:

• Photos or a video showing the issue
• Your order number
• A brief description of the problem

We will offer either:

• A free replacement
• Or a full refund

There is no need to return the defective item unless requested.

5. Change of Mind Returns

If you’ve simply changed your mind:

• You may return the item within 30 days
• You are responsible for return shipping costs
• A refund will be issued once the item is inspected and approved

6. Refund Processing Time

Once your return is received and approved:

• Refunds are issued to the original payment method
• Processing time: 3–7 business days
• Bank processing times may vary

If you haven’t received your refund after 10 business days, contact us.

7. Order Cancellations

You may request an order cancellation within 12 hours of placing the order. After this window, we cannot cancel orders that have already been processed or shipped.

8. Shipping Costs

• Original shipping fees (if any) are non-refundable
• Customers are responsible for return shipping unless the item was defective, damaged, or incorrect

9. Lost or Stolen Packages

FavorAgency LLC is not responsible for packages lost or stolen after the carrier marks them as delivered.
However, we will assist you with filing a claim or arranging a replacement at discounted cost.

10. How to Start a Return or Refund

To request a return or refund, contact us:

Email: help@favoragency.shop
Phone: 951-276-9406

Please include:

• Order number
• Full name
• Reason for return
• Photos/videos for defective item claims

11. Policy Updates

We may update this Refund Policy periodically. Any changes will be posted on this page with an updated effective date.